Return and Refund Policy

Return & Refund Policy

Last Updated: 09 September 2026

At Anjana Electrical, we aim to provide genuine and correctly delivered electrical and home-appliance products.

1. Return Window

Return or replacement requests must be raised within 24 hours of delivery.

Requests made after 24 hours may not be accepted, except where required under applicable law or a manufacturer's warranty/service policy.

2. Eligible Return / Replacement Cases

A return or replacement may be considered when:

The product received is damaged

The customer received a different product from the product ordered

The product is otherwise eligible under the applicable manufacturer's or seller's policy

All requests are subject to verification.

3. Damaged Product

If a product arrives damaged, the customer should contact Anjana Electrical within 24 hours of delivery.

The customer may be required to provide:

Photographs of the product

Photographs/videos of the packaging

Order details

Invoice

Other information required for verification

After verification, an appropriate replacement or refund may be provided.

4. Wrong Product

If the customer receives a product different from the product ordered, the customer should contact us within 24 hours of delivery.

After verification, Anjana Electrical may arrange a replacement or refund, as applicable.

5. Products Not Eligible for Return

A return may be rejected where:

The request is made after the applicable 24-hour period

The product has been used improperly

The product has been damaged by the customer

The product has been altered, repaired or tampered with

The product is missing accessories, packaging or other required items

The issue is covered exclusively by the manufacturer's warranty/service process

The product is otherwise excluded under applicable product-specific return conditions

6. Refund

If a refund is approved, the applicable refund amount will be processed through the appropriate/original payment method, subject to payment-provider procedures.

Refund processing time may vary depending on the bank, payment gateway or financial institution.

7. Order Cancellation by Anjana Electrical

If Anjana Electrical cancels an order because of product unavailability, technical error, payment issue or another genuine operational reason after payment has been received, the applicable refund will be processed.

8. Manufacturer Warranty

Products carrying manufacturer warranty are subject to the manufacturer's warranty terms.

For eligible branded products, customers may receive applicable manufacturer customer-care or home-service support.

Warranty claims may need to be handled directly with the manufacturer or its authorized service provider.

9. Contact for Returns & Refunds

Phone: 9599159939 / 7701959939
Email: anjanaelectrical@outlook.com

Customers should provide their order details when contacting us about a return, replacement or refund.

10. Policy Updates

Anjana Electrical may update this Return & Refund Policy from time to time. The latest version will be published on the website.